Who should I contact?

The best way to contact the relevant staff member is via our Enquiries Form - to access this, please click Here

How DO I use the Enquiries Form?

Please include your name, email address and state your student's name and year group in the 'Subject of your enquiry' field. Then select the staff member you wish to contact from the drop down list, which this includes staff member's names and job titles. Please use the 'Detail' box to give more information regarding your request or enquiry.

How do I decide who to contact?

We request that parents and carers use the guidelines below to ensure their enquiry is shared with the most relevant member of staff. This will help us provide a timely and useful response. We also ask that parents raise their initial enquiry at the appropriate level before escalating to senior leaders.

Response Times

Staff will respond to your communication within 3 full working days. Although this may be slightly longer in the case of part-time staff. If this is not the case, then please do feel free to escalate the matter.

GUIDELINES ON WHO TO CONTACT

Nature of the enquiry	Type of Enquiry	Who to Contact
General or recent concern or enquiry about progress, attendance, behaviour or attitude to learning	Initial enquiry	Form Tutor
General concern or enquiry about wellbeing, friendships or school experience outside of learning	Pastoral enquiry	Student Manager
Concern or enquiry about progress or experience in a particular subject	Subject enquiry	Subject Teacher
Concern or enquiry about SEN provision, student experience or support	SEN Provision enquiry	SEN Team
Concern or enquiry about a trip, KA Klub or Duke of Edinburgh Award	Enrichment enquiry	Head of Enrichment
A more significant or longer standing concern or enquiry about progress, behaviour, or attitude to learning across a range of subjects, OR, a concern that the Form Tutor has not been able to resolve	Learning or behaviour concern	Head of Year
A more significant concern or enquiry about progress or experience in a particular subject, OR, a concern that the Subject Teacher has not been able to resolve	Initial or Follow-up Learning concern	Head of Subject Key Stage or Head of Department - or in some cases Head of Faculty
A very serious concern that has not been resolved about SEN provision, or alternative provision	Follow up enquiry as my initial concern has not been addressed	Ms Barnes (Assistant Headteacher)
A very serious concern that has not been resolved about reporting, assessment, examinations or progress	Follow up enquiry as my initial concern has not been addressed	Ms Saull (Assistant Headteacher)
A very serious concern that has not been resolved about behaviour, school experience or attendance	Follow up enquiry as my initial concern has not been addressed	Years 7-8 - Mr Hume (Assistant Headteacher) Years 9-11 - Mr Russell (Assistant Headteacher)
A very serious concern that has not been resolved about progress, outcomes or experience in Sixth Form	Follow up enquiry as my initial concern has not been addressed	Mr Hogan (Assistant Headteacher)
A very serious concern that has not been resolved about safeguarding, pastoral care, attendance or bullying		Mrs Martin (Deputy Headteacher)
A very serious concern that has not been resolved about Teaching and Learning	Follow up enquiry as my initial concern has not been addressed	Ms Butterfield (Deputy Headteacher)
A very serious concern that has not been resolved about subjects being taught, the content of lessons, staffing levels or health and safety	Follow up enquiry as my initial concern has not been addressed	Mr Wood (Deputy Headteacher)
I am considering a formal complaint because my query or concern has not been adequately dealt with having already engaged with the Academy	I have engaged with the relevant staff member, escalated my concern appropriately and it remains unresolved	Mr Smart (Headteacher)